It could be the employee did everything she could to make the customer happy. Make sure you handle the situation well. When you try to understand the complaint, you can: schedule a meeting with the employee; pop in and out of the employee’s workspace; ask questions about the specifics of the complaint; You can also talk to the employee’s supervisor, but only if the employee knows that you intend to do this. Being a manager or supervisor is not something to be taken lightly. That's a sign that something is pretty bad. 4 Easy Steps for Handling Complaints No matter how well you run your business, you'll eventually face an unhappy customer--or employee. How to Handle Employee Complaints: Taking the First Steps One of the first things Ramos' company does is "talk to management and get an understanding of the company's history and culture. This discussion tends to be most successful when it's done in private, though supervisors can also receive valuable information about their teams’ issues through group discussions and anonymous tip folders. A grievance may concern an employee’s role, their workplace or even another member of staff. If you haven’t yet, check out the HR version here. This is a big deal. Staff complaints need careful and proper handling. A Great Example of How to Deal With An Upset Employee How to Respond to Employee Complaints in a Way That Boosts Trust, Morale, and Their Willingness to Be Honest in the Future ... their manager, expressing concern can make a huge impact on how the employee feels about their manager and their … It seems your employee thinks he's being treated unfairly, and that he couldn't convince you to stop the unfair treatment, and therefore went over your head. In many cases, conflict resolution between employee and supervisor starts with the supervisor addressing the problem with the employee. If not, let the employee know what she did wrong and provide instruction on how to avoid the problem in the future. This is part two of our Harassment in the Workplace series, in which we explore employees’ responsibilities for dealing with workplace harassment complaints. Get the employee’s side of the story regarding the complaint. Whether you’re an HR professional, an office manager or the owner of the business, your aim in dealing with the grievance should be …

That employee's complaints can be justified, just as your complaint can be justified. If so, let her know you stand behind her work. These complaints or grievances must then be communicated to management or the organization at large. A complaint or grievance can be a real or imagined feeling of dissatisfaction that an employee experiences in the course of their job.